HOW Paramatrix COLLECTS INFORMATION
We only collect personal information about you via our Websites when you provide it in order to open an account with us and to purchase software licenses and technical support services from us.
We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a users computer with their permission. We require certain information and permissions from you to provide the Services.
Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
TYPES OF INFORMATION Paramatrix COLLECTS
We will ask you when we need information that personally identifies you (“personal information”) or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). iYogi uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
If you register for the Services, Paramatrix may collect credit card information, and other payment information. Like many companies, Paramatrix may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Paramatrix uses payment information to complete your transactions.
information about the date of purchase of your computer, type of computer identification number of your computer, make and model of your computer and/or any computer hardware, software installed or peripherals attached to it , condition of the computer.
While requesting support you may request for the problem to be resolved by enabling Paramatrix technicians to have access to and take control of your computer. Paramatrix uses software tools which enable you to grant control of your computer to an Paramatrix technician remotely over the Internet. This allows the Paramatrix technician to diagnose or correct problems without ever coming to the location of your computer.
Paramatrix technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems.
Paramatrix uses some online diagnostic tools that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Paramatrix using security technologies over the Internet. Paramatrix analyzes this information to help diagnose and solve end-user problems. The Paramatrix diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the software license agreements.
The information gathered by means of cookies and log files consists of your Internet address (Internet Protocol Address), a referring URL (the web site that you to visit our Websites), your browser type, and information about the length of time you devoted to visiting our Websites. It does not include PII.
We also may collect (with your authorization) the following information about your computer:
- Technical information about the basic configuration and operation of your computer, including operating system version, processor type, disk space, memory space, and number of drivers.
- Information about Paramatrix Tech Support Software on your computer, including the version and when it was installed and upgraded.
- Certain events that occur on your computer, including when Paramatrix Tech Support Software is installed, when Paramatrix Tech Support software receives threat updates, and when errors occur in Paramatrix TechSupport Software.
This information is sent only to Paramatrix TechSupport with your approval, and it is stored in an anonymous form that cannot be used to identify you. By way of explanation, although Paramatrix TechSupport knows, based on the information, that there is a customer with a certain kind of computer that is performing certain functions, Paramatrix TechSupport does not know the customer's identity. In the event that it is necessary for Paramatrix TechSupport to learn your identity in order to diagnose certain kinds of problems or to monitor your computer for certain events, you will be asked to authorize Paramatrix TechSupport to collect the additional information. You can make your selection as to whether Paramatrix TechSupport may collect this additional information before the software is installed or buy using a control panel included in the software. You can change your selection concerning this feature by using the control panel.
We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services.
We may also share, disclose, or transfer your personal information as follows:
To Paramatrix affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes;
To third party service providers and suppliers acting on our behalf to provide products or services to you; and
To other third parties for purposes you have allowed.
Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of iYogi or others.
We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time.
If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.
We use Secure advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number. We use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information.
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.
From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice to participate. Information requested may include contact information such as name and shipping address.
Our site is not intended for children under 13 years of age. We require registered users of the site to be at least 18 years of age. We do not knowingly collect personal information from children under age 13. If we learn we have collected or received personal information from a child under 13 years of age without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under age 13, please contact us at email@example.com.
User may correct, update or remove user personal information provided to us through our website. User’s personal information changes or if a user no longer desires to use the Service.